Shipping policy

Shipping and delivery

CountryCanvas is an online retailer offering products from multiple brands and fulfillment partners. Some products ship directly from our suppliers, and printed-to-order products are made and shipped by our production partners. CountryCanvas remains your contact for order questions and delivery issues.

Shipping destinations and charges

Available shipping destinations, shipping methods and charges depend on the items in your cart and your delivery address. Enter your address at checkout to see the shipping options and total cost before paying. Supplier-specific rates can differ, and an order containing products from different fulfillment locations may include more than one shipping charge. Free shipping applies only when explicitly shown for your order at checkout.

Processing and transit times

Processing time is the time needed to prepare or produce an item before it is handed to a carrier. Transit time begins after shipment. Both vary by product and fulfillment partner; printed-to-order items require production time. Any delivery estimates shown on a product page or at checkout apply to that item or shipping option and are estimates, not guaranteed delivery dates. Selecting express shipping does not remove production or processing time. If timing is important, email us before ordering so we can check the current supplier estimate for your item.

Separate shipments and tracking

Items in the same order may arrive in separate packages on different days. Shipping confirmations and tracking information are provided as shipments are dispatched when tracking is available. A tracking update for one package does not mean every item in your order has shipped.

Delivery issues

Check your delivery address before submitting your order. For an address correction or cancellation, contact us promptly; changes may not be possible after processing or shipment begins. If your package is delayed, missing, damaged or contains an incorrect item, contact CountryCanvas with your order number and any available tracking details. Keep packaging and photos for damaged deliveries so we can investigate with the fulfillment partner and carrier.

Contact and returns

Email flask222@gmail.com, call (208) 521-2230, or visit our contact page. Please review our return and refund policy for eligibility, shipping costs and product exceptions. Request approval and return instructions before mailing a return.

Current printed-to-order catalog: For US orders, allow an estimated 3–8 business days for order processing and production, followed by approximately 4–9 business days for shipping transit. The estimated total is 7–17 business days, excluding weekends and holidays. Timing varies by product, provider and shipping service; peak-season or carrier delays may extend delivery. Actual shipping charges and available services are shown at checkout. International destinations have different transit times. Contact us before ordering if you need an item by a specific date.